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At Pencil Art by Sarnel Calitz, we strive to ensure your complete satisfaction with our high-quality art prints and original artwork. If you are not entirely happy with your purchase, please review our return and refund policy below:

Returns:

• Eligibility: Returns are accepted within 30 days of delivery for items in their original condition. Original artwork, custom or limited edition prints are non-refundable unless damaged or incorrect.
• Process: To initiate a return, contact us at hello@sarnelcalitz.com with your order number and reason for return. We will provide you with return instructions.
• Condition: Returned items must be in original packaging and unused. Items that are damaged or altered will not be accepted.
• Return Shipping: Customers are responsible for return shipping costs unless the item is damaged or incorrect. We recommend using a trackable shipping service.

Refunds:

• Eligibility: Refunds are issued for eligible returns received within 30 days of delivery. Original artwor, custom or limited edition prints are non-refundable unless damaged or incorrect.
• Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Issuance: Approved refunds will be processed within 7 business days to the original payment method. Depending on your payment provider, it may take additional time for the refund to reflect in your account.
• Damaged or Incorrect Items: If your item arrives damaged or incorrect, please contact us within 7 days of delivery. Provide photos of the damage or error. We will arrange for a replacement or full refund, including return shipping costs.

Exchanges:

• Process: We only replace prints if they are defective or damaged. If you need to exchange an item for the same product, contact us at hello@sarnelcalitz.com.

For any questions or assistance with returns and refunds, please contact us at hello@sarnelcalitz.com. We are committed to ensuring your satisfaction with our products and services.

At Pencil Art by Sarnel Calitz, we aim to provide a seamless and efficient shipping experience for our customers. Here’s what you need to know:

• Processing Time: Orders are processed within 3-5 business days. Custom, limited edition prints or out of stock prints may take up to 7 business days to prepare.
• Shipping Methods: We offer standard and expedited shipping options through trusted carriers. Shipping times vary based on your location.
• Domestic Shipping: Standard shipping within South Africa typically takes 3-5 business days. Expedited options are available for faster delivery upon request.
• International Shipping: We ship worldwide. International shipping times vary by destination and can take 10-20 business days. Additional customs fees may apply.
• Shipping Costs: Shipping costs are calculated at checkout based on your location and selected shipping method. International shipping will be quoted individually.
• Order Tracking: Once your order is shipped, you will receive a tracking number via email to monitor the delivery status.
• Packaging: All prints and original artwork are carefully flat packed to ensure they arrive in perfect condition.
• Returns and Exchanges: If your order arrives damaged or incorrect, please contact us within 7 days of delivery. We will arrange a replacement or refund as needed.

For any shipping-related inquiries, please contact us on hello@sarnelcalitz.com.

At Pencil Art by Sarnel Calitz, we want your artwork to remain vibrant and beautiful for years to come. Here are some essential tips for caring for your artwork:

• Professional Framing:
  • We always recommend using a professional framer rather than DIY shop-bought frames. Professional framers use high-quality materials and acid-free mounting, which not only enhance your portrait but also ensure it is framed correctly for maximum protection and longevity.
• Framing Techniques:
  • Once framed, ensure your print is under glass and use a mount to prevent the glass from touching the artwork. This helps in preserving the artwork and preventing damage.
• Placement:
  • Avoid hanging your portrait in direct sunlight or in areas of high humidity, as these conditions can cause premature fading and damage.

By following these tips, your portrait can last a lifetime, providing many years of joy and admiration. Proper care and attention to these details will help maintain the integrity and beauty of your artwork.